Shipping policy
Destination: We currently offer shipping within Belgium, the Netherlands, and Germany.
Carrier: All orders are shipped via PostNL, a reliable and trusted shipping provider.
Delivery Time: Orders placed before 16:00 (local time) on a workday will be processed and shipped the next day. We strive to offer next-day shipping for all eligible orders within Belgium, the Netherlands, and Germany. Please note that delivery times may vary depending on the destination and any unforeseen circumstances.
Shipping Fees: Shipping fees are calculated at checkout based on the destination and the weight of the package.
Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking number on the PostNL website.
Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.
International Shipping: At this time, we do not offer international shipping outside of Belgium, the Netherlands, and Germany. We apologize for any inconvenience this may cause.
Questions or Concerns: If you have any questions or concerns regarding your order or shipment, please don't hesitate to contact us at info@elmascakery.com or through our contact form. We're here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.